Cabin Rentals, LLC
Ellijay, Georgia 30540
Frequently Asked Questions
The thing we have the most frustration with in managing rental properties is working with the gates of the resort. As all of our cabins are within the confines of the Coosawattee River Resort, we have NO CONTROL over the gates and we have very strict guidelines we must follow to be able to get our guests into the gates. We're sorry, we cannot control this. The resort charges us $26.00 per group per stay for the gate pass.
Here are the procedures for the gate as best as we understand them at this time:
1). ALL persons in your party MUST be listed on the contract. All children, all people that want to come into the resort to visit you, if you plan to have a salesman call on you while you are here EVERYONE MUST be listed on the contract to go on the gate pass. ALL these people apply to the people count and the cleaning fees, NO EXCEPTIONS. If they come for a day, they use the facilities, flush the toilets, nap on the beds, they will be charged the extra people rate. PERIOD. NO EXCEPTIONS.
2) If you are making a LAST MINUTE RESERVATION
a). ANY DAY AFTER 3 PM for arrival same day
b). or any time 2 hours BEFORE your arrival
c). or any time on WEEKENDS
the gate pass fee will be $35.00 as there is a lot more work to insure the gate pass gets to the gates within a small time frame. NO EXCEPTIONS. PERIOD.
If you are making ANY changes to a Gate Pass, with the exception of adding additional nights, that we have already issued (ONE WEEK PRIOR to your arrival) there will be a $10.00 fee for us to REISSUE your gate pass.
The gates are a hassle, we admit it, but the flip side of the coin is that we have NO CRIME within the resort. NONE. And since we work in here, we appreciate that they aim to keep it that way. The big benefit for you is the numerous amenities that the resort provides that are not available to cabins outside the gates!
I speak with people on occasion that ask us why our contract is so strict. I told a woman this morning that we have to make the contract with as many rules as they are because there are a select few that will just completely destroy a cabin with no respect for anyone else's property. This does not happen often but it does happen, so thus the contract.
Here are a few FREQUENTLY ASKED QUESTIONS we get.
Why should I book a cabin with Lonesome Paws?
It is not possible for the OWNER of a rental company to book or inspect all of their own cabins if they manage 50 of them. Our goal is to stay small and to stay hands on.
Personal touch. Care to detail. At Lonesome Paws when you call or email to book a reservation, you will be working with the OWNER of Lonesome Paws to book your vacation- you will not be passed around to different booking agents who do not remember you or the details you have already carefully explained.
When you arrive at your cabin, the OWNER has personally inspected your cabin the day of your arrival to insure that it meets our quality control- all items are present and in working order, and your cabin is cleaned to our highest standard- no surprises upon arrival.
Booking with us is easy- when you rent a cabin with us, we have streamlined the process as much as possible. Since we deal mostly with larger groups, we allow you to book your cabin and hold it for 1/2 the base rental amount and contract only. You will submit your final guest list and payment to us one week before arrival- who knows how many people in your group will change their minds within a 30 day time frame??
We try to make it as easy as possible for the person in charge of the booking process to save time and custom order their vacation package. Track records speak a lot about a business- check us out on the Better Business Bureau and then- check out our competitors.
I don’t have a lot of driving experience and I’m concerned about the roads there, what are they like?
We’re not in Metro anymore Toto! The mountain roads here are steep and winding, that’s what makes them breath-taking. They are maintained well but not always clearly marked. While some of our cabins could be accessed by even a Ferrari, most of them could not. About half the roads in Coosawattee River Resort are gravel. So that last quarter mile might be a new experience for you. If steep, gravel roads intimidate you then we recommend you turn the keys over to someone else in your group. Slow down when these roads are slippery, they are not very forgiving when you loose respect for them. That being said, I enjoy driving and I think these roads are stimulating. A Ferrari in these parts would be really cool, at least until you got off the pavement! If you’re car doesn’t do well off the pavement we can steer you toward the cabins best suited to your needs. Nearly any car can access all our cabins with no problem if you’ll just use a little common sense. Don’t stop half way up a gravel hill, momentum is our friend! Oh! I almost forgot, WATCH OUT FOR THE DEER, the resort is heavily populated with them!
What is Coosawattee River Resort?
The resort is 10,000 acres in the north Georgia mountains in a town called Ellijay.We are about 70 miles north of Atlanta and about 70 miles south east of Chattanooga. The resort is located right off the "4 lane" (Interstate 515) with easy access. Inside of the resort are 7000 buildable lots and we are about 60% built up. Since this is in the mountains the houses are not on top of each other, they are spread out. This is a gated community, but not like what you would see in Florida or Atlanta. All the houses are different, the land is in the mountains, and the lots are heavily treed. The resort offers many amenities and of course the Coosawattee River runs through here, the resort offers a tube run at a nominal rate. Guests are allowed to use the free amenities which include the Fish Pond (stocked) - Six Parks and hiking trails. A Guest/Pool Card is available for purchase that you can use for the heated indoor pool and two outdoor pools - 18 hole miniature golf course - Tennis and Basketball courts - Rec Center with Game Room & Gym and the Teen Center.
What is in the cabin?
All cabins have central heat and air, cable television or better and wireless internet. Most cabins do not have land line phones, Verizon and AT&T work well in most places. Do not turn the air conditioner below 70 degrees as it will freeze the unit and we will bill you for it.
How do I get a guest/pool card?
You will need to order the $70 card when you book your cabin and your guest/pool card will be in your cabin waiting for you. They are white and look like a credit card. There will be seven punches on them; each punch is good for four people for the day. The pools will require you to register with the cards. A guest/pool card is NOT used for the tube run as it run separately.
What's with the $26.00 gate fee?
The resort voted a few years back and decided it would be a great way to raise money if they charge the rental companies $26.00 a group to use the resort. We have no control over this. In the past two years we have seen an increase in the rules pertaining to this. We now must provide the resort with a list of people that will be in the resort, as well as the cabin name and dates of arrival and departure. Yes it is a hassle to keep up with. But there's nothing we can do about it. So we just grin and bear it. You will have to also :)
How come the yard wasn't mowed???
The cabins are in settings as close to nature as you can get. You will find a LOT of trees, creeks on some of them, wild flowers and what some might call "weeds". Landscaping here consists of rock and railroad ties to hold the mountains up and off the houses, and pretty much whatever God lets grow. At River Dance you will find a path cut to the river but that's about it. We just don't do manicured lawns here in any other form that what God lets grow. You will find asphalt or hard gravel to your cabin, clean area around your cabin and then pretty much what’s there is what’s there.
What about bugs??????????????
If you are bothered by bugs, the North Georgia Mountains are probably not the place for you. ALL of our houses are exterminated inside monthly so you should not have any problems with the insides of the cabins, but outside is a different story. We get flies, we get wasps, we get bees, we get ants (although I've not seen those HUGE red ant piles that seem common to Florida) we get mosquitoes (again not as bad as Florida). There are chiggers in the woods (please do an Internet search on this one if you need to know what they are) and gnats sometimes. We also have lots of crickets and they make lots of noise... This is not the city, it is as close to nature as you can get. If bugs bother you, and you still want to come we suggest you load up on some bug spray before you get here, OFF puts out a nice one that feels like baby powder when its on.
I called your number to have breakfast delivered and no one showed up.... and where are the extra towels I called for??
We are not a hotel. This is pretty much a "do it yourself" vacation. Towels and linens are provided in the cabin as well as a washer and dryer. You will find cooking utensils....some of the cabins have every cooking utensil you can think of.... some of them do not. But you should be able to fry an egg, make a sandwich, grill something out and eat it without any problems. We had 191 separate guests in our cabins over 4th of July and if I had to deliver food to all them, I'd still be cooking....Besides, I can't cook
and I doubt you'd want to eat anything I'd bring over anyway.
Oh my GOSH, I got here and there is a SCRATCH on the floor and I looked at all the towels in the cabin and there appears to be.....GASP....a small stain on one of them!!!! WHAT do I DO???
You will rent someone’s home with all the charm and quirks it has to offer. The houses are lived in- after all that is what we do- rent them out. We go to great lengths to keep them clean but sometimes there are stains we cannot get out. Some of the interiors have a lot of rustic and natural building materials; they are, after all, cabins. Tree limbs that are used as decor (yes one of our cabins has this- it looks AWESOME!) do not lend themselves well to being polished up. You might find a chip in a bowl, the screw on the toilet may be a little loose. Our housekeeping staff is next to none and we'd put them up against anyone. All in all, we are in the cabins and maintain them as much as humanly possible- but we are not a 5 star resort nor do we aim to be. If you are looking for complete and total perfection and would be extremely upset if you found a cob web on a porch we can recommend some 5 star resorts in the area- and the prices that go with them. You will not be billed for the scratch on the floor- BUT if your child carves a hole underneath the dining table you will be billed.
Well, I'm at my keyboard and yes, I admit it, I've had a little to drink....it IS 2 AM and I REALLY want to book a cabin with you.....WHY won't you answer your phone??
The phone is unplugged and we are asleep. Leave us a voice mail and we will call you back in the morning...and we won't even get upset that you don't remember calling us in the first place.
It's Friday at 9 PM and I am trying to book a last minute get away, I mean like right now I want to get in my car and come up.
We're sorry- this won't work here. The resort is gated. They require gate passes for ALL folks coming into the resort. The folks that take the gate passes close at 5 PM prompt.....glory hallelujah...or else we might be up 24 hours a day sending in gate passes and doing contracts. This type rental does not lend itself well to last minute stuff. A contract has to be processed, a gate pass has to be issued, a cleaner has to go over and make sure the hot tub is done and the cabin is ready for you- all in all it is not like a hotel where you can pull up at the door and get a room, and then if you don’t like your room, you can go and ask for another one. Your cabin rental experience will go much smoother if there is a little planning involved- we suggest a minimum of 48 hours before your arrival.
WHAT is with the problem with the gates???
Usually nothing unless someone decides they don't want to wait for the arm to move and rams it with their car.....you will come into the resort via a gate. There is no way around it. There are four gates into the resort. These folks work for minimum wage and do an AWESOME job. Their job is to NOT let anyone in that’s not supposed to be in here. EVERYONE that is staying at the cabin MUST be listed on the gate pass (you put this information on your contract). If someone is VISITING you for the day they MUST be on the gate pass (AND pay the extra people fee). You are subject to ID at the gate. We do not own the resort; frankly we're pretty happy about that- we work enough hours just running Lonesome Paws- so we have to follow their rules. AND there is no crime here so we aim to help keep it that way.
We’ve been driving around in here for hours and we are really, really lost. We know you sent us directions to our cabin but we read over it and decided we didn't need to make a copy of it and bring it. We've called your number 92 times and no one will answer. We're lost, we're frustrated and we're getting kinda scared.
If you are not familiar with the resort or the cabin you will be staying at we HIGHLY SUGGEST you print off everything we send you via email just before you come in ( we send these out a week in advance). EVERYTHING we send you is for a purpose or we wouldn't bother sending it. You will get DIRECTIONS to your cabin that are PRECISE, an FAQ so you can look at any last minute things you may have forgotten to pack or forgotten to think about, the Resort Schedule that tells you what times the pools etc. are opened and a copy of your gate pass. If you are lost and it is 2 AM, go back to the gate you came in or find another gate. Ask for an escort and one of the fabulous security folks will come down and get you. You MUST know where you are going (on your gate pass that we asked you to print off and bring with you, remember?) they will not have a clue what cabin your reservation is for and it will take you about three weeks to go through the resort cabin by cabin to find out which one you were supposed to be in. Also it is dark in here at night- we don't have street lights- awesome!!
When I got my gate pass I programmed my handy dandy GPS on my car to the address on the pass. Well we're here but we're in a cemetery and we really don't think our cabin is located in a cemetery.
Heh heh heh...this happens quite frequently actually. Sorry, we think it's a little funny. Some of us in Ellijay have gone to great lengths to stay the way life used to be without all the gizmos and trappings. Truth is that a LOT of Ellijay does not even show up on a map yet (we still draw these by hand as we can't find them on MapQuest) you REALLY need to use the DIRECTIONS we send you. You can program your GPS to Legion Road or Highway 515 but we cannot guarantee that will work either.
How do I contact you??
Our office hours are Monday through Friday from 9:00 until 5. Our offices are in our home. During the weekends we are very busy taking care of our clients that are in the resort. About 10 PM, we go to bed- believe me, I need my beauty sleep. We've
tried to have "open" hours and not set a limitation on times people call- we know people are looking for cabins at night and on the weekends- but people have and will call us at 3 AM. It just didn't work. If you get our voice mail, we will call you back as soon as we can during normal business hours.
Why can't we just leave the directions at home and call you when we get there?
Well, this is a good one. We have two small children ages 10 and 12 that attend school here and have a host of other needs, like dinner and baths. Plus, as we mentioned this is a 10,000 acre resort. After getting a ton of calls from folks at the gates at 1 in the morning saying they "just decided to call when they got here" I drove all the directions to the cabins and they are precise. If you have your directions, you will get to your cabin. We figure if we have to get up in the middle of the night, get dressed, yank the kids out of bed, we oughta get paid for it. Since we have instituted the fee for escorting folks to the gate, we haven't had one call. If you get really lost, there is 24 hour security in the resort, they drive around in white trucks. Go back to the gate you came in and push the button and ask for security. One of the guards will come and get you. You pay a $26.00 fee for use of the gates and amenities.
What's with the cleaning fee?
CLEANING FEES ARE BASED ON THE NUMBER OF PEOPLE IN YOUR PARTY AND THE SIZE OF THE CABIN. PERIOD. Another good one. You will be renting someone's house. Not a hotel room with a bed and a television but a house. Some of our houses are really big (3500 square feet) some are smaller (1000 square feet). When you stay in them we find the entire house gets used, not just the bed. So the entire house has to be cleaned. The hot tubs have to be done; the decks have to be pressure washed. Some of the houses have a ton of glass in them which people put their hands on. Sure, we want you to have a good time, we want you to marinade your steak on the top shelf of the fridge and then let it run all down the entire unit and pool in the bottom. We want you to cook your eggs on the flat stove top, not wipe it up and then let it burn on there for a week- but someone has to clean that up. We actually had one renter refer to this statement after leaving a big mess saying “It’s not as bad as what you told me to do in the FAQ!” This is a satirical statement we made because people have really done it! Follow the check out procedure posted in the contract and on the fridge or risk an additional cleaning charge!
Our clean fees are based on the number of people in your party and the size of the cabin. Period. We find this to be the simplest way to get the cabins back to a rentable state. 16 people make a lot more mess than 2, believe us, we know. 16 people use a lot more linens and towels. There is more trash. It's based on the number of people. When 4 people use 9 beds and generate 10 bags of trash in 3 days, don’t be surprised that you got busted trying to sneak in extra people! Yes, we do drive-bys frequently and we will catch you if you try.
The cleaning on the cabin is done AFTER you leave the cabin, we do not offer maid service. ALL of the cabins provide washer and dryers and if you want to wash the linens or towels while you are there, you are welcome to do so. We provide a full set of towels and linens based on the number of people listed in the contract and you will find the cabin clean when you get there. We don't clean while you are in, drop off towels or pick up the trash. The cleaning fee you pay is for after you leave to get the cabin back to the way it was and ready for the next renters.
Pollen and Leaves and Cob Webs. Oh My! I just went out on the deck and what a mess! Doesn’t the cleaning fee cover it too?
Yes. But bear in mind that springtime here can turn a 600 square foot brown deck into a GREEN one in less than 4 hours. The autumn in Ellijay is breath-taking but it comes at a price. Falling leaves can cover a clean deck in a matter of minutes. I’m sure our spiders are no more talented than those you’ll find at home. We kill them and clean up the cob webs when we see them but a spider can build a very large, complex web in less than an hour!
We do not expect you to clean up the Pollen, Leaves and Cob Webs as part of the check out procedure. By the same token, you can’t expect us to do it less than 4 hours prior to you arrival! It’s a jungle out there and we’re doing our best to fight it back!!!
What if we are really clean and want to clean it ourselves?
Well we tried an experiment last year and charged $25.00 to let the renters clean themselves. We even provided details on how to clean and what to clean etc. We charged the $25.00 to go over and haul out the trash and to take inventory of the cabin. We had 50 people that season that chose this package- out of the 50 people 5 cleaned...which means, you got it- 45 did not. So we go over to check on things, it's not done, we have to call in a cleaner or do it ourselves, it caused a LOT of havoc when we had a three hour window and the linens take 3 hours to do. Then we'd bill the renters back for the cleaning they said they'd do but didn't- cause you know we gotta pay the cleaners especially when they get called out on a day they had other things planned, and folks would dispute the cleaning charge. So we tried folks, but it didn't work. We now bill and schedule all the cleans to make sure the cabin is ready for the next group to enjoy. Again, clean fees are based on the number of people in your party.
How about trash?
This is Ellijay Georgia which is a small town, I have forgotten our population but suffice it to say that we are small. We don't use a garbage service, we take the trash to the dump, which means one of us or the cleaner takes the trash to the dump. We don't mind doing this, really. I love the lady that runs the dump and see her about daily. What we do mind is when you don't bag your trash and we have to do it for you. People do this all the time and it’s a nightmare- a weeks worth of scrap food, beer bottles, dirty diapers and various other assorted unusable items, placed into two 30 gallon trash receptacles and allowed to bake for one week. We provide directions to the dump if you are so inclined. Your stay includes one trip to the dump. If you have more trash than will fit into the receptacle you will have to make a trip to the dump. If you run out of trash bags, you will need to bring some with you or go buy more. If you are having a large party and would like us to come by and pick up the trash we will do so at a rate of $25.00 per hour. The dump is open 7 days a week and is located outside the resort gates.
Gilmer county now charges $1.00 per bag (13 gal.) of garbage. The cleaning fee will cover this unless it is an excessive amount like the group that generated 27 bags in just three days. In which case it will be taken from your deposit. All trash, including cardboard coke and beer containers MUST be bagged.
Can I smoke in your cabins?
NO! ALL our cabins are NON-SMOKING. Non-smokers see this as an amenity; the owners of our cabins see this as a reduction in damage. You may smoke on the decks provided ash trays are used. Please do not flip your butts into the yard. If we need to clean them up after you it will come out of your damage deposit!
Why do you have so many rules?
We have been doing this for many years. We could write a book about it that would be both humorous and heartbreaking. We are responsible for other people's homes, we have millions of dollars worth of homes in our inventory. We take this very seriously. These are not hotel rooms; they are actual honest to goodness real live people’s homes that you are staying in. We do not want your child to get a knife and cut up the wood floor, you to pour wine in the hot tub, flush dolls down the toilets, remove the doors from the bedrooms, take down the curtains, punch holes in the wall or throw canned food items on the wood floor, all of which have happened plus a ton of other things that don't come to mind at the time. We allow for "normal wear and tear" on the cabins, which means we expect you to walk on the floors, flush the toilets, run the dishwashers, sleep in the beds, but anything that is done that causes permanent damage will result in a charge to your credit card. We have to have a lock tight contract to enforce this to be sure folks pay for what they do. We don't feel we should pay for major damage people do, nor do we feel our owners should suffer the loss of cabins they love and care a great deal about. Its pretty much as simple as that. I started out with a contract that literally said "Leave the cabin the way you found it and have a great time" and it has grown into the one you get now. Simple, over the years things have happened, we've been held accountable for someone else's negligence and so it goes into the contract so we are not liable for someone else's negligence. We know you are on vacation, we want you to have a good time, but really a lot of people are not mindful of causing damage. And a lot of people won't watch their children or pets.
What's with all the waving in the resort and in town?
We are a very friendly group of folks up here. Everyone knows everyone and lots of folks are even related to each other. We take care of our own and we take care of folks that come up here to enjoy the beauty and lifestyle of the mountains. We pride ourselves on not being too busy to stop and chat or to wave as we drive by. We try hard to keep our town and rivers clean. We stop and smell the roses even though most of us work 7 days a week. So when you come slow down a bit and smell the flowers, enjoy the rain, listen to the birds, wave to the folks you drive by. Happiness and good will are contagious. Besides you'd smile and wave a lot too if you were lucky enough to live here year round.
How come when I call I only get voice mail?
Again, lack of progress and honestly folks, we like that. Our cell reception in the mountains is spotty at best. We actually miss those days when folks didn't have a cell phone glued to their ears all the time. But if you call us it will go to voice mail and we'll find a high spot to call you back as soon as we can. You'll be calling our office number (706-276-1408) which is a land line but there are times I have to go to the dentist or something and am out, but I will return your call. We'll get back to you as soon as we possibly can.
What if I want to come up and you know, really have a vacation and drink the whole time I'm there?
Have at it if you can drink responsibly. Inside the resort quiet time is from 10 PM until 8 AM. If a neighbor notices you throwing someone off the top deck of one of the houses, they might be inclined to call security so be prepared. The general rule in here is to treat your neighbors as you want to be treated. Lots of folks in here don't want to listen to loud music in the middle of the night no matter how great your taste in music is. Up until a few years ago Ellijay was a dry county, we now have a few liquor stores and bars, we actually like these and like the folks that run them. But a word of caution, Gilmer County has the highest percentage of DUI arrests in the state and they will take you to jail, no questions asked. Please do not call Lonesome Paws if you find yourself in this predicament (yes it has happened) we don't know any bail bondsmen. No drinking by anyone under 21 in any of our cabins and no drugs period. And while we're on it, don't shoot your gun off inside the resort (yes that has happened also).
Man the place is huge, how do I get around?
This is a large resort but it is pretty easy to get around in. Within the resort you will find green markers that will direct you to various amenities. We will include a map in your reservation email package and keep them in our cabins but they get taken so we suggest you print it out and bring it with you. You can also stop by the POA (property owners association) and pick one of their maps for $10.00. At the POA office there is also an area that has brochures for local attractions and directions to the amenities. The POA office is located right past the Beaver Lake gate on the right. Their phone number is 706-276-1060.
What about groceries and such?
We have tons of grocery stores here. The main road through east Ellijay, the one you will arrive on is 515 or the four lane. There are at least 6 grocery stores on this road as well as a 24 hour Super Wal-Mart. We also have about every fast food place you could want as well as some finer dining places. Check our links of things to do up here page for suggestions- always a work in progress. You will find brochures to restaurants in your cabin and you may also want to check out
Why do you charge for day guests? I mean why can't I rent a cabin for the two of us and invite my 40 closest friends to come up for free for the day?
Day guests use the electricity and flush the toilets. They use the guest passes and go to the pool. We must put them on the gates for entrance. They take naps in the beds and use the hot tubs. In essence, there is no difference for us or the cabin owners if your guest spend the night or not and we charge for their day stay.
Okay, I got here and there is some food in the refrigerator...
The renters prior to you most likely left it thinking you might enjoy it. When we clean, we remove opened food (and ask that you do as well upon vacating the cabin) but we allow guests to leave condiments and unopened food. If you don't want it throw it away, or leave it. There is no need to call our offices about this; someone was just trying to be nice. What is left that we allow are popsicles, whole watermelon, frozen pizza, cases of beer, unopened bottles of wine and a host of other things. If you don't want it, toss it.
When I got home there was another charge to my credit card, what's up with that?
It clearly states on the contract what is to be expected upon your departure from our cabins. If you do not do this, you will be billed for it. We also catch extra guests being brought in on occasion and we bill for that. If you do not clean, you will be billed for it as per our contract. Other things we bill for are extra people or dogs you have not declared, lost keys, trash that you have not bagged (and we have had to take it to the dump) and damage to the cabin or lost or broken items.
I came up to the mountains to sit around and watch television all day and cannot get my favorite program to come on, can I move to a different cabin that has my show on? Or can I just go over and use another cabin for an hour or so?
All of our cabins have Cable, Directv or Dish network, it is up to the owners of the cabins which package they put in their own cabins, we do not require them to have every cable channel including HBO or anything. You can expect to get the network Atlanta channels- ABC, CBS, NBC and FOX. If your favorite channel is HBO you most likely will not get it at the cabin. With 12 cabins, we do not remember which cabins have which channels, sorry we just don't. No you cannot use another cabin while you are here unless you will pay for the night and the cleaning fee on it.
When I booked I was going to bring my dogs but then I decided at the last minute to leave them at home, when can I expect a refund for my dog fee since I did not bring them?
We are one of the few dog friendly rentals in the area. We charge a very nominal fee for your dog to stay which pretty much gets rolled into extra cleaning because of dog hair. Once your contract is processed you are pretty much set with what you have indicated to us. We pay a fee to run Visa’s; we pay a fee to refund Visa's. We ask for your final people and dog count one week in advance of your arrival. If you decide not to bring your dog, we're really sorry your dog won't get to enjoy the mountains but we can't go back and refund. ATTENTION LARGE GROUPS: We know that it is hard to commit all your people in advance- trying to get everyone on the same page is difficult. We allow you to send in your contract for processing with the people you KNOW will be there and add a "final people count" ONE WEEK prior to your arrival. We do this all the time and only ask that when you add your extra people and we bill for it, that you don't waste our time disputing it with the Visa company (yes, this just happened, gotta make ANOTHER rule now for those folks). We thought about not allowing folks to add one week out but we're not gonna let one bad apple spoil it for everyone...
Why do you charge a cancellation fee?
When we run your credit card for your reservation we are charged fees by the company that handles our account. Then we have a ton of time into making your reservation, we have you on our computer system, we have eaten ink up on our fax machine when you have faxed your contract over and we have talked to you on the phone a few times. We need to be paid for our time invested and so we charge the cancellation fee. If you cancel at the last minute, we most likely have turned down many rentals for your time slot and our chances of booking your cabin at the last minute are nil.
We are prepared to make you an offer on a stay at one of the cabins, it's well below what you have advertised but it looks like its sitting empty this week so you'd rather have our rental than no rental right?
The cabin rates are set by us and the owners according to current market conditions. If an owner is aware of the rates we charge and we "bargain" it they aren't happy. We offer specials on some of the cabins during certain times of the year, check those on our main page- but we can't take "offers" on the cabins. Priceline might work for a hotel room but not a Lonesome Paws Cabin!
Some of the "offers" we get turn out that we would pay for folks to stay at the cabins, we just cannot afford that....maybe in a coupla decades when we are millionaires :)
Why do you have a minimum of one week rental during certain times of the year? I mean, we really only want to stay Christmas Eve and Christmas Day?
Economics, during certain times of the year we are really busy up here. The holidays are packed; this is a great place for Thanksgiving. If we book three days of Thanksgiving, that means there are four days sitting when someone else would have taken the week. We would much rather have the week rental, it means more dollars for our owners and it is also much easier for us to watch the cabins when we have one rental in during the week instead of two.
Why can't we check in on Christmas Eve?
We are a family run business. We want to enjoy the holidays as well. If you check in on Christmas Eve and get lost in the resort or need to call to have us do something for you it is time away from our families....Santa Claus does not like this much. On a serious note, the Holidays are family time; you are most likely enjoying your family if you are here for vacation. We have most of our cabins filled with extended families enjoying their traditions of the season. We want the same for our families and our offices are closed during certain days so we can remember what is most important to us, God and family.
What’s with the hot tubs?
All of our cabins have hot tubs which we ourselves maintain. When you arrive you may find that the water is a little cloudy and not quite at the right temperature- this indicates that we have emptied the hot tub before your arrival and have added in the chemicals. If the hot tub is not safe to use when you arrive (30 minutes after the chemicals are added in they are safe to use) we will leave you a note but this very rarely happens. If you see foam in the tub or the water is cloudy, this is NORMAL when the tub is first done- the foam will dissipate and the water will clear as the tubs cycle. When we do the hot tubs we set them on a cleaning cycle that will maintain the hot tub while you are there, we ask you to please NOT push ANY buttons on the tub to program it differently, the ONLY buttons you should push is the one that says JETS to turn the jets on and off. Please do NOT turn the hot tub off at the electrical outlet as this will make most of the tubs start the main start up clean cycle. WARNING! Do not push more than one button at a time, this could set the into sleep mode.
In essence, we do the tubs, they are clean and if they're not hot enough when you get in they will be and please do NOT reset the settings on them. One of our staff will come by during the week to test them, you may not see us, but we come by to make sure they are okay.
We haven’t had the time try out one of the Hillbilly Hot Tubs like the one in the commercials but it looks a lot less complicated!
Some of the questions we get are as unique as the people that ask them and we couldn’t possibly list them all. If our website does not answer your question please do not hesitate to contact us for more information. We maintain this website ourselves and update it on a daily basis. Please let us know if we have overlooked something important!
To be continued....
Fax Line: 866-302-4174